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Frequently Asked Questions

Can siblings use the same 10-play pass?
Absolutely! Siblings are welcome to share a pass.

Is there a charge for adults?
There is no admission fee for adults. A maximum of three adults are allowed per child.

Can we bring outside food?
We kindly ask that outside food stays at home. No worries, though! We have toddler-friendly snacks and drinks available for purchase.

Do you sell spirits or can I bring spirits onto the premises?
No, we do not sell spirits, and alcoholic beverages—including beer, wine, and other spirits—cannot be brought onto the premises at any time. This applies to open play, special events, birthday parties, and private events.

Can I cancel my party?
All sales are final, and we do not offer refunds. However, if you need to reschedule your party, we require a $50 rescheduling fee.

In the event of unforeseen circumstances, such as inclement weather or other issues that force us to close, a member of our team will contact you directly to reschedule your party at a mutually convenient time.